| How our online computer support works? | - We
use screen sharing technology. The software lets our agents view your
computer screen and when we are finished, our software automatically
removes itself from your computer.
- You (the customer) can talk to us via instant chat or phone while we repair your computer.
- No need to take your computer to a computer shop or even have someone come to your home.
- It's easy and fast you can learn along the way.
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| Is remote desktop Support Safe? | - Yes it's completely safe. Our screen sharing technology uses 256 SSL Encryption.
- We
can't connect to your computer without you granting us your permission
and when we are finished repairing your computer the session is
closed and the user would have to give permission again to re connect
to your computer.
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| How long does a online computer repair take? | - It
really depends on what the problem is but normally from an hour to two
hours depending on what service package you sign up for.
- We
recommend signing up for the service packages as it doesn't matter how
long we are repairing your computer, you only get charged one fee.
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| How much does it cost? | - We have a variety of different packages for you to choose from as well as special offer deals. Click here to go to our service page.
- You can buy a block of time or buy a service package.
- Which
ever package you buy, they are valid for a year from purchase date and
un-used time can be used for future computer problems.
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| Is there anything we can't fix? | - Yes, we only fix windows operating systems i.e. Windows xp and windows vista etc, not Mac.
- We can not replace any hard ware i.e. hard drive but we can diagnose hard ware problems.
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| Our Guarantee!! | If we can't fix your computer online with our secure desktop sharing, you will get a full refund.
Also on our computer course you get a 90 day no-question asked
guarantee. If you aren't absolutely thrilled with our
course
or you don't
think you got value for money, just contact us within 90 days and
we'll refund 100% of your purchase price. No questions asked. |
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